Happy Holidays
At work we now have to answer the phone, "Happy Holidays from BBB, this is Leslie, how can I help you." Well yesterday when one of the employees answered the phone, the lady on the other end didn't like her saying "happy holidays" instead of "Merry Christmas" so she started complaining about it. The employee was caught off guard and said, "What?" The lady said, "You heard what I said. Repeat back to me what I said." The employee was still confused as to what was going on and what the lady wanted. That of course didn't help the situation and the lady was mad. She asked what time we closed and sadly the employee didn't know because each night is different now that it is the "holidays". They lady said, "You should know. Why don't you know? Let me speak to a manager." The employee was in tears at this point and transferred her to a manager. The manager listened to the complaint and told the e...